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The Service Catalog - Boek Mark O'Loughlin (9087535716) - nouveau livre

ISBN: 9087535716

Het Boek The Service Catalog (9087535716) geschreven door Mark O'Loughlin bestel je op bruna.nl! Note: This book is available in several languages: Japanese, English. The Service Catalog … Plus…

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The Service Catalog (Best Practice (Van Haren Publishing)) - Livres de poche

2010, ISBN: 9789087535711

Editor: Van Haren Publishing, Paperback, Auflage: Illustrated, 1 Seiten, Publiziert: 2010-03-05T00:00:01Z, Produktgruppe: Book, 0.38 kg, Verkaufsrang: 3978935, Textbook Rental ASINs, Spec… Plus…

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Mark O'Loughlin:
The Service Catalog - Livres de poche

ISBN: 9789087535711

Paperback, [PU: Van Haren Publishing BV], This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a servi… Plus…

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Van Haren Publishing:
The Service Catalog: A Practitioner Guide - Livres de poche

2010, ISBN: 9087535716

[EAN: 9789087535711], New book, [SC: 6.99], [PU: Van Haren Pub], illustrated edition. 256 pages. 9.37x6.54x0.55 inches. In Stock., Books

NEW BOOK. Frais d'envoi EUR 6.99 Revaluation Books, Exeter, United Kingdom [2134736] [Rating: 5 (of 5)]
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Van Haren Publishing:
The Service Catalog: A Practitioner Guide - Livres de poche

2010, ISBN: 9789087535711

Van Haren Pub, 2010. Paperback. New. illustrated edition. 256 pages. 9.37x6.54x0.55 inches., Van Haren Pub, 2010, 6

Frais d'envoi EUR 5.95 Revaluation Books
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The Service Catalog (Best Practice (Van Haren Publishing))
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9789087535711


The Service Catalog means many different things to many different people.  However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value.  In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the worlds leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services  according to agreed and established best practice concepts.  ITSM Practitioners and Program Sponsors alike must add this practical, highly instructional book to their ITSM toolkit, especially for succeeding with the cornerstone of business to IT alignment the Service Catalog.  Steve Loftness, Sundoya, Inc. 'This book jump-starts and clarifies the way to go for your Service Catalog initiatives, focusing on the right place to start: the Customer.' Rui Soares, GFI Portugal, itSMF Portugal The Service Catalog was the most popular topic of presentations in ITSM in 2009, and 2010 promises to be no different.  This publication fills a niche in the market, by providing real detail on service catalogues, their design, their use, and their benefits.  Kevin Holland, UK Public Sector National Competency Lead for Service Management At last a practical, independent, hands on guide to design, develop, maintain an almost universal Service Catalog! Herve Meslin, ICT Services Department of Immigration and Citizenship, Australia Service Management starts with IT Services and the definition of IT Services starts with the Service Catalog. With this in mind, this book has been a long time coming. It fills a large hole in the Service Management toolset, giving for the first time details regarding the IT Service Catalog and how we construct it. It details not only the technical but also business service catalogs, it explains the differences and why we need them both. The layout is clear and it finishes with a view to what all businesses should be looking towards; the truly actionable IT Service Catalog. Gareth Johnston. ParryMcGill LLC. a practical guide that addresses many of the doubts about the service catalog Claudio Restaino, bitil.com

Informations détaillées sur le livre - The Service Catalog (Best Practice (Van Haren Publishing))


EAN (ISBN-13): 9789087535711
ISBN (ISBN-10): 9087535716
Version reliée
Livre de poche
Date de parution: 2010
Editeur: Van Haren Publishing
162 Pages
Poids: 0,379 kg
Langue: eng/Englisch

Livre dans la base de données depuis 2008-06-05T08:31:03+02:00 (Zurich)
Page de détail modifiée en dernier sur 2023-06-22T04:55:38+02:00 (Zurich)
ISBN/EAN: 9789087535711

ISBN - Autres types d'écriture:
90-8753-571-6, 978-90-8753-571-1
Autres types d'écriture et termes associés:
Auteur du livre: loughlin, bon, haren publishing
Titre du livre: catalog, haren, self service

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